Horizon Hospitality Management
Operations Cloud

Operations Cloud

One place for every HHMI operating tool — portfolio intelligence, nightly performance, guest scores, and the controller's reconciliation, receivables, and payroll.
23Properties · GA · TN · MO
Command CenterStart here · all properties
Executive · Portfolio + Property

Executive Overview

The portfolio Intelligence Score, live KPIs, ranked alerts, and an operational heat map across all 23 properties — then drill into any hotel's full financial health on one page.

Open Executive Overview
Portfolio intelligencerevenue · occupancy · guest scores
Ranked alertschargebacks · aging · reporting gaps
Per-property drill-downone hotel, one page
OperationsNightly & intraday
Nightly · Revenue

Night Audit

Occupancy, ADR, RevPAR and guest scores across every property, with a nightly health ring and portfolio heatmap.

Open
Live · Inventory

Room Inventory

Live room availability with sell-out alerts and arrival / departure counts. Hilton refreshes every 30 minutes from PMS.

Open
Guest Satisfaction

Guest Scores

MTD and 6-month rolling guest scores for all 23 properties, each against its brand benchmark. Sortable and color-coded.

Open
Payroll · Weekly

Housekeeping Audit

Room-level service ledger validated against the 2-room/hour minimum — flags zero-DND days, double-credits and unserviced rooms.

Open
Finance & ControllerReconciliation · receivables · disputes
Bank · PMS · Statement

Reconciliation

The three-way tie — bank ↔ PMS ↔ merchant statement — per property on both card rails, from daily deposit check to monthly tie.

Open
Acquirer Statements

Processor Statements

Chase Paymentech and Fortis/Fiserv statements by property, cross-checked against the Inn-Flow register with variance flagged.

Open
Disputes · Live

Chargebacks

Every chargeback and reversal from the bank registers, by property and transaction, filterable by month, network and brand.

Open
Live Coverage

Reconciliation Checklist

Always-current reconciliation status across every leg for all 23 properties, with the running list of what's still needed.

Open
A/R · Aging · Folios

Weekly & Monthly Financials

Per-property receivables — house & folio balances, A/R and invoice aging (60/90/120/150) — with full detail in the Excel export.

Open
Consolidated Weekly

Weekly Numbers (WVA)

Sales, labor %, supplies, STR and suite shop build the consolidated grid automatically, with MTD and 6-month guest scores pulled in.

Open
Workflow & DocumentsDuties & submissions
Recurring Duties

Task Register

Every recurring controller duty with its cadence and closing evidence — Today / Week / Month, checked off to the shared register.

Open
Submission Tracking

Document Intake

Upload the daily and weekly report packets per property and see who has submitted and who hasn't — read straight from the intake table.

Open